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Gladys Gonzalez

City of Doral
IT Director


Gladys Gonzalez is a technology and business professional with 25 years of experience in Information Technology. Her areas of strength are leadership, analyzing and automating business processes in a large scale enterprise environment. Ms. Gonzalez has a strong aptitude across a large spectrum of technology management, including extensive experience in wireless platform, strategic project planning, architecture design, and requirements analysis for business process improvement.


During her career, Ms. Gonzalez has had increasingly responsible roles within the private and public sector.  Prior to joining the City of Doral Ms. Gonzalez served as a Project Management Consultant for the City of Sunny Isles Beach where she was responsible for the implementation of a Citywide Enterprise Resource Planning (ERP) System. Prior to her role as a consultant, Ms. Gonzalez held the position of Information Technology Director for the City of Miami Beach for a period of nine years. This position required Ms. Gonzalez to oversee the support of over 1,700 network users and 220 physical/virtual server environments. Her lead role as part of the IT Governance Board, she became a business partner with departments to propose the information technology needed to achieve their goals and enhance business process while creating efficiencies and working within a budget to implement the plan. Among many new technologies she led the implementation of a citywide WiFi system, IT green initiatives such as virtual server migration and support and implementation of technology projects for the Public Safety departments. Ms. Gonzalez was also responsible for the management of a $14,000,000.00 Annual Information Technology budget.


Today, Ms. Gonzalez is the IT Director for the City of Doral, where she leads the strategic Smart City initiative. This transformation has begun by implementing a full-scale Digital Citizen Engagement platform that includes enhanced citizen access and services.  Her leadership role includes efficiently utilizing our municipal infrastructure, human resources and massive volumes of collected data to improve services to our community. The technology roadmap includes the successful deployment of ninety six (96) Public Safety license plate readers and traffic cameras systems; the development of E-Government strategy to place additional services such as new applications for Parks which provides real time information to those that register for programs and our new 311 eServices platform focuses on ease of use for our residents.


As lead technologist, Ms. Gonzalez is working on Smart City strategies in which benefits range from enabling parking space availability, reduced traffic congestion to faster and more responsive emergency and public-safety services. 


Ms. Gonzalez serves on the Board or Directors for South Florida Digital Alliance (SFDA) and has a Master’s of Business Administration (MBA) with specialization in International Business and a Bachelor’s of Science in Business Administration. Ms. Gonzalez holds the following certifications:

• Certified Government Chief Information Officer Certification (CGCIO)

• Public Records Management Certification

• National Incident Management Systems Certifications

My Speakers Sessions

Tuesday, April 19

11:40am EDT